Operator Listing Terms

1. Parties and definitions

1.1 These terms are between you ("Operator", "you") and Pixelo Mobile Ltd, a company registered in England and Wales with company number 10585806, registered office Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL ("Explore Lycia", "we", "us"). They take effect from the date you accept them by submitting a listing application or paying a subscription, whichever is earlier.

1.2 In these terms:

• "Platform" means the websites explorelycia.com, oludenizairgames.co.uk, and any other satellite property operated by us.
• "Listing" means your business’s entry in our directory.
• "Editorial Tier", "Listed Tier", and "Featured Tier" are the three subscription levels described at /list-your-business.
• "Lead" means a customer enquiry submitted via the Platform that we forward to you.
• "Customer" means an end-user (traveller) who interacts with the Platform.
• "Service" means the activity, accommodation, transport or experience you provide to Customers.

2. Our service

2.1 We operate an editorial travel directory. Our role is limited to:

1. Listing your business according to your subscription tier;
2. Forwarding Leads received via Platform forms to your nominated email and (where applicable) WhatsApp;
3. Providing the operator-facing dashboard and lead-management tooling.

2.2 We are not:

• A tour operator, travel agent, or package travel organiser;
• A merchant of record for any Service you sell;
• A payment processor or escrow agent for Customer funds;
• A booking confirmation system — we do not warrant that any Lead will book.

2.3 The contract for the Service is between you and the Customer. We are not a party to it.

3. Listing tiers and fees

3.1 The three tiers, their features, and current fees are published at explorelycia.com/list-your-business. We may change the features and fees of each tier on 30 days’ notice; existing paid subscriptions are honoured at the original price for the remainder of their billing period.

3.2 Editorial Tier listings are free and may be created by us under our Editorial Inclusion Policy without your prior agreement.

3.3 Listed Tier and Featured Tier subscriptions are paid monthly or annually in advance. Subscriptions auto-renew unless cancelled.

3.4 All fees are quoted in US Dollars (USD) and exclusive of any applicable taxes. As a UK Limited company supplying B2B services, we typically apply zero-rate VAT to non-UK businesses under reverse-charge rules; you remain responsible for any taxes due in your jurisdiction.

4. Operator obligations

As a condition of being listed, you warrant and agree that:

4.1 Licensing

You hold and maintain all licences, certifications and permits required to operate your Service in your jurisdiction. For paragliding operators in Turkey, this includes a current Türk Hava Kurumu (THK) tandem (T2) rating for any pilot you assign to a Lead, and registration with relevant Turkish civil aviation authorities. Equivalent licensing requirements apply for sailing, diving, and hiking categories.

4.2 Insurance

You hold and maintain valid passenger or third-party liability insurance with a recognised insurer providing cover of not less than USD $1,000,000 per incident for the duration of any Service delivered to a Customer introduced via the Platform. You will provide a copy of the current policy schedule to us on request and notify us within 7 days of any lapse, cancellation or material change in cover.

4.3 Accuracy

All information you provide for your Listing (including business name, contact details, descriptions, prices, photos, and certifications) is accurate, current, and not misleading. You will update us within 7 days of any material change.

4.4 Quoted prices

You will honour the prices and packages displayed in your Listing for Leads forwarded to you, unless reasonable justification (e.g. peak-season surcharges clearly indicated, currency fluctuation beyond ±10%) requires variation. You may not engage in bait-and-switch pricing.

4.5 Compliance

You will comply with all laws applicable to your business, including Turkish Consumer Protection Law no. 6502, Türkiye’s Personal Data Protection Law (KVKK) where you process Customer personal data, anti-bribery laws, and applicable health and safety regulations.

4.6 Lead handling

You will respond to Leads forwarded to you within a reasonable time (we recommend 24 hours during your operating season). You will not use Customer data for purposes unrelated to fulfilling the enquiry without the Customer’s separate consent.

4.7 Conduct

You will treat Customers professionally and not engage in deceptive, harassing, or unlawful conduct. You will not use the Platform to refer Customers to unlicensed third-party operators.

4.8 Exclusivity (none)

Nothing in these terms requires exclusivity. You remain free to list with other directories, marketplaces, or to sell direct.

5. Editorial control

5.1 We retain absolute editorial discretion over what appears on the Platform. This includes the right to:

• Edit your Listing’s text for clarity, length, or house style (we will not change material facts without your agreement);
• Refuse to publish any Listing without giving reasons;
• Suspend or remove a Listing at any time if we have reasonable grounds to believe Customer safety, compliance, or the Platform’s reputation is at risk;
• Determine the order, sort, and presentation of Listings, subject to honouring the relative ranking benefits of paid tiers.

5.2 If we suspend or remove a paid Listing, we will refund any unused portion of your subscription on a pro-rated basis unless the suspension is due to your material breach of these terms.

6. Leads and data

6.1 A Lead becomes available to you when a Customer submits the relevant Platform form. We forward the Lead by email and provide a one-click WhatsApp link to the Customer’s phone number where supplied.

6.2 You acknowledge that we make no warranty about the quality, intent, accuracy, or commercial value of any Lead. We do not guarantee any minimum number of Leads in any period.

6.3 Customer data forwarded to you must be processed in compliance with applicable data protection laws (UK GDPR, EU GDPR where relevant, KVKK in Turkey). You are an independent data controller in respect of any Customer data you receive.

6.4 You may use Customer data only to respond to the specific enquiry. You may not add Customers to marketing lists, share their data with third parties, or retain it longer than necessary, without their separate consent.

7. Payment, billing and refunds

7.1 Paid subscriptions are billed in advance via Stripe in US Dollars.

7.2 Monthly subscriptions renew automatically each calendar month from the date of first payment. Annual subscriptions renew automatically each year.

7.3 You may cancel your subscription at any time via your operator dashboard or by emailing operators@explorelycia.com. Cancellation takes effect at the end of the current billing period.

7.4 Refunds:

• Monthly subscriptions: no pro-rated refund for partial months. Service continues until the end of the paid period.
• Annual subscriptions: pro-rated refund for unused full months remaining, less a USD $25 administrative fee.
• Refunds where we suspend a Listing for cause (your breach): none.

7.5 Failed payments: we will attempt to collect a failed subscription payment three times over 14 days. After that, your Listing reverts to Editorial Tier (i.e. paid features are suspended, but the basic Listing remains visible) until payment is restored.

8. Intellectual property

8.1 You retain ownership of your business name, logos, photos, and other materials you supply ("Operator Content"). You grant us a worldwide, non-exclusive, royalty-free licence to use Operator Content for the purpose of displaying your Listing on the Platform, in our marketing materials referring to the Platform, and in editorial content about your business.

8.2 You warrant that you own or have the right to use all Operator Content, and that its use as contemplated by these terms does not infringe any third party’s rights.

8.3 The Platform’s name, logo, design, and content (other than Operator Content) are owned by us. You may not copy, reproduce, or use them without our written permission, except that you may use the Explore Lycia name in factual references such as "Listed on Explore Lycia" or "As featured on Oludeniz Air Games".

9. Liability and indemnity

9.1 Your indemnity to us

You will indemnify us, our directors, employees and agents against all losses, damages, claims, costs (including reasonable legal costs) and expenses arising out of or in connection with:

• Any Service you provide to a Customer;
• Any breach of your obligations under clause 4 (Operator obligations);
• Any claim that Operator Content infringes a third party’s rights;
• Any failure to comply with applicable data protection or consumer law in respect of Customer data forwarded to you.

9.2 Our limitation of liability

To the maximum extent permitted by law:

• We exclude all liability for indirect, special, or consequential losses, including lost profits, lost revenue, or lost business opportunity;
• Our total aggregate liability to you under or in connection with these terms is capped at the greater of USD $500 or the total subscription fees you paid us in the 12 months preceding the event giving rise to the claim;
• Nothing in these terms limits liability that cannot be limited by law (including death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

9.3 Service liability stays with you

You acknowledge that any liability for the Service itself — including any injury, death, property damage, or financial loss suffered by a Customer in connection with the Service — rests with you alone. We are not jointly liable and we accept no liability for the Service.

10. Warranties and disclaimers

10.1 The Platform is provided "as is". We do not warrant uninterrupted operation, error-free function, or any specific level of traffic, leads, or commercial outcome.

10.2 Our editorial inclusion of an operator (whether paid or under the Editorial Tier) is not an endorsement of safety, quality, or fitness for purpose. We do not independently verify operators’ equipment, pilots, vessels, or training beyond the licensing and insurance evidence we request at signup.

10.3 Customers are advised on the Platform that the contract for any Service is with the Operator, not us. You agree to honour this framing in your own communications and not to mislead Customers into believing the Platform is the contracting party.

11. Suspension and termination

11.1 Either party may terminate these terms by giving 30 days’ written notice to the other.

11.2 We may terminate or suspend your Listing immediately if:

• You materially breach these terms and fail to remedy the breach within 14 days of notice;
• Your insurance lapses and you do not restore it within 30 days;
• A relevant licensing authority suspends or revokes your licence to operate;
• We receive credible evidence of a serious safety incident or pattern of complaints involving your business;
• You become insolvent or enter administration.

11.3 Termination does not affect rights or obligations that have accrued before termination. Clauses 8 (IP), 9 (Liability), and 13 (General) survive termination.

12. Data protection

12.1 Each party is an independent data controller for the personal data it processes under these terms. We are not a data processor for you, and you are not a data processor for us.

12.2 We will provide Customer Lead data to you in accordance with our Privacy Policy and applicable consent collected at the point the Customer submits an enquiry.

12.3 Where data flows between the UK and Turkey (including Customer data we forward to you), each party is responsible for ensuring its own compliance with applicable cross-border transfer rules (including UK GDPR Art. 44–49 and KVKK equivalents).

13. General provisions

13.1 Governing law: these terms are governed by the law of England and Wales. The English courts have exclusive jurisdiction over any dispute arising out of or in connection with these terms, except that we may bring proceedings against you in any court of competent jurisdiction to enforce a judgment or recover unpaid fees.

13.2 Entire agreement: these terms, together with the documents they incorporate by reference, are the entire agreement between us in respect of the Listing service.

13.3 Variation: we may update these terms from time to time. We will give you at least 30 days’ notice of any material change by email to your registered contact address. Continued use of the Platform after the notice period constitutes acceptance.

13.4 Assignment: you may not assign or transfer these terms without our written consent. We may assign these terms to an affiliate or in connection with a sale of our business, on notice to you.

13.5 Severability: if any provision is held unenforceable, the remainder of these terms continues in full force.

13.6 Notices: notices to us must be sent by email to operators@explorelycia.com. Notices to you will be sent to the registered email on your account.

13.7 No partnership: nothing in these terms creates a partnership, joint venture, agency, or employment relationship between us.

13.8 Third-party rights: a person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999.

14. Contact

Questions about these terms can be sent to operators@explorelycia.com. Please include your business name and listing slug if applicable.